About the Client

SYSPRO is one of the longest-standing independent Enterprise Resource Planning (ERP) software providers in the world, boasting over 30 years of industry experience. The company provides ERP software solutions and services to thousands of global enterprises, backed by extensive consulting capabilities to customize systems according to each customer's specific needs.

The Challenge

To expand its product ecosystem, SYSPRO planned to develop a new CRM solution. However, the in-house team lacked the personnel with the necessary experience to design and deploy software at such a large scale. Simultaneously, SYSPRO faced difficulties in finding a sufficiently reliable technology partner—one who could guarantee development quality, delivery speed, and alignment with their strict technical standards.

SETA Solution

SETA International became SYSPRO's strategic technology partner, enhancing both internal product development capabilities and supporting their client projects.

Resource Augmentation: Provided over 10 experienced software engineers and QA specialists.
Seamless Integration: Established a team that worked as cohesively as an internal unit, synchronizing with SYSPRO's processes and quality standards.
Hybrid Development Model: Effectively implemented a Hybrid Development model—combining onsite and offshore capabilities to optimize speed, costs, and scalability.
Roadmap Support: Directly supported the product roadmap, from feature design and CRM development to testing and deployment.
Global Coordination: Close collaboration between SETA and SYSPRO teams globally helped improve the software development lifecycle and accelerate key technical milestones.

Business Impact

Accelerated Development: Shortened development time thanks to the flexible hybrid model and rapid scale-up capabilities.
Cost Optimization: Reduced operating costs and optimized R&D budgets through high-quality resource allocation.
Increased Productivity: Boosted the productivity of the in-house team as SETA took over critical technical tasks.
Maximized ROI: Maximized Return on Investment for the CRM project and subsequent software initiatives.
Quality Assurance: Ensured output quality and maintained consistent technical standards across the entire product line.

SETA not only helped SYSPRO solve the manpower shortage but also became a vital part of the group's long-term product development strategy.

Enhancing R&D with Hybrid Development

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